Whenever we think about working in a pharmacy, the thing that springs into our mind is an environment surrounded by medicine or some sort of pharmaceutical stuff. But providing great customer service is another important task of the pharmacy systems.
It is great to have staff which can hold your customers. The staff should be responsive and can respond promptly to the question of customers.
Why is it even required-
- You can communicate with customers and solve their queries based on whatever their question is. You should be most likely the person who replies to emails, and phone calls and answers. For example, you will be the person, with whom customers can rely on and maybe the only person with whom a customer can talk about everything. Sometimes they may ask you about a specific medicine, at that moment, you should make sure that they interact with the pharmacist.
- Sometimes pharmacy gets busy and there is a line that is getting longer over time. The customer might get frustrated over time or impatient. This is another time when a person with great customer service skills will come in handy. You need to stay calm and deal professionally and be friendly with customers. Try to acknowledge them all and apologize for the trouble they are having with waiting in a long queue. These actions will help them to stay calm and they will leave with a smile on their face.
- You will be the face of pharmacy. Pharmacy customer service plays a key role in keeping the pharmacy running smoothly and efficiently. I would go as far as to say that you may represent the pharmacy in a more direct way than even a pharmacist. You are the face of pharmacy, and how you deal with people matters the most and will have a great impact on them. If they can feel better then they will come back to the pharmacy.
In conclusion, although there are many important workers in a pharmacy, a person who can help with customer service is crucial. He or she can make it easy to run a pharmacy smoothly.